Blog Archives

At North Valley Optometry we tried a couple of different ways in the process for asking for online reviews. Simply Ask  My wife is the business owner and optometrist.  She would primarily be the one to ask the patient if they would be open to giving them an online review.   She would either weave […]

As I mentioned in my last article on How to Make it Easy for Your Customer to Leave an Online Review we found that it is most effective to send a follow up email to our patients with links to our Yahoo and Google Local profile to request a review. I “genericized” it just to give you […]

Yelp has become huge phenomenon in many parts of the US in helping consumers decide which restaurants to frequent and which services to try.   Here’s a post from the Yelp Official Blog that has some nice tips on how small business owners can leverage the tools Yelp has provided to small business owners. At the bottom […]

Since Precison Garage Doors of NJ Opened in 2000, Doug Bencsko, the owner, has guaranteed 100% satisfaction. The problem was the only way to measure it before online reviews was in the number of complaints, which really didn’t work. The thought process was no complaints = 100% satisfaction but of course that isn’t always true. To fix […]

Have you ever had that thought in your mind, that if I start asking my customers for online reviews, what if I start getting a bunch of negative ones?  That’s a common fear that we all have…. “what if”?  Here’s the reality, if you have a solid business, you have a solid base of customers […]

Mike Blumenthal has put together a nice post outlining a framework for local businesses to consider in encouraging their customers to write an online review. Unless you are restaurant, coffee shop or a point of interest, customers leaving online reviews is not yet common practice for most businesses. Yet, in our experience in working with […]

No newer/older posts